ROTHLYN GILES

IT-Multi talent, Futurist, Self Taught individual with a passion for technology.

I’m driven by an innate passion for technology. My journey involves independently exploring and grasping the intricacies of emerging trends, envisioning a future shaped by technological advancements. My unique perspective combines self-directed learning with an unwavering curiosity about the transformative potential of innovation.

The journey I am on has led me along to navigate diverse domains within the realm of information technology. Forming my skill set into a mosaic of programming, networking, system administration, and beyond. This unique versatility allows me to adeptly tackle multifaceted challenges.

I find myself not fitting within most typical job descriptions so I tend to drift into quasi-functional roles to continue my journey of growth.

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WORK EXPERIENCE

Independent Contractor

I started my contract with the mergers and acquisitions company Libra Software Group which is a subsidiary of Vela Software, an operating group of Constellation Software on January 2nd 2024.

I manage Services & Projects across five portfolios and fifty business units. Along with performing other tasks as requested.

 

 

Regulatory/Security Compliance & Phishing testing restructure

Plan & manage the transition from a flat account system to a collection of managed accounts across 5 portfolios and 50 business units. This includes detailed project planning, coordination, and stakeholder engagement to ensure alignment with the project objectives and timelines.

Deploying enterprise applications in Azure to support the restructuring project. Enabling Single Sign-On (SSO) and System for Cross-domain Identity Management (SCIM) to enhance security and streamline user management, ensuring compliance with security policies and standards.

Manage the platform by rolling out mandated yearly training per Director of HR & quarterly security training mandated by the Director of IT.

ESET MDR Management & Deployment

Plan & manage the ESET project to improve the security posture of the organization by ensuring all endpoints are protected.

Manage the MDR platform by creating needed exclusions & remedying detections, updating ESET servers hosted in Azure, creating installers for Autopilot/InTune deployment for businesses. I also create and enhance/modify policies as needed. Reorganize the OU structure and implement tagging system.

 

Manage MSP cybersecurity solution

As a Manager of Libra’s MSP cybersecurity solution, I oversee the deployment and administration of their comprehensive password management and cybersecurity solution tailored for Managed Service Providers (MSPs). My responsibilities include implementing zero-knowledge encryption protocols, ensuring compliance with industry standards, and facilitating secure password sharing and storage across client accounts. Additionally, I provide integration support with various IT platforms, deliver training sessions, and generate compliance reports, all aimed at enhancing the security posture and operational efficiency of our clients.

Independent Contractor

I started my contract with the mergers and acquisitions company Libra Software Group which is a subsidiary of Vela Software, an operating group of Constellation Software on January 2nd 2024.

I manage Services & Projects across five portfolios and fifty business units. Along with performing other tasks as requested.

Regulatory/Security Compliance & Phishing testing restructure

Plan & manage the transition from a flat account system to a collection of managed accounts across 5 portfolios and 50 business units. This includes detailed project planning, coordination, and stakeholder engagement to ensure alignment with the project objectives and timelines.

Deploying enterprise applications in Azure to support the restructuring project. Enabling Single Sign-On (SSO) and System for Cross-domain Identity Management (SCIM) to enhance security and streamline user management, ensuring compliance with security policies and standards.

Manage the platform by rolling out mandated yearly training per Director of HR & quarterly security training mandated by the Director of IT.

ESET MDR Management & Deployment

Plan & manage the ESET project to improve the security posture of the organization by ensuring all endpoints are protected.

Manage the MDR platform by creating needed exclusions & remedying detections, updating ESET servers hosted in Azure, creating installers for Autopilot/InTune deployment for businesses. I also create and enhance/modify policies as needed. Reorganize the OU structure and implement tagging system.

Manage MSP cybersecurity solution

As a Manager of Libra’s MSP cybersecurity solution, I oversee the deployment and administration of their comprehensive password management and cybersecurity solution tailored for Managed Service Providers (MSPs). My responsibilities include implementing zero-knowledge encryption protocols, ensuring compliance with industry standards, and facilitating secure password sharing and storage across client accounts. Additionally, I provide integration support with various IT platforms, deliver training sessions, and generate compliance reports, all aimed at enhancing the security posture and operational efficiency of our clients.

Senior Systems Executive/Engineer

I started working for Cognizant in February of 2018 where I still am actively helping companies modernize technology, re-imagine processes and transforming experiences so they stay ahead in a fast-changing world.

Clients that I have worked with were for Alaska Airlines which included Horizon Air and Virgin America, BioMarin Pharmaceutical and ERIKs Global.

Purpose of Role

 

  • Responsible for in-scope event management and scheduling, request management, including request fulfillment, incident management and proactive problem management, ITSM (IT Service Management), and service operations management, release and deployment management, service asset and configuration management, and change evaluation management, access management per the defined guidelines and instructions in the standard operation procedures and run books.

  • Follow and comply with the defined ITIL, health check, and floor management processes.

  • Utilize my customer experience and customer communication skill set to provide regular and meaningful updates and communications to client stakeholders, team leads, and management.

Areas of Responsibilities

  • Perform the activities mentioned in the KRA (Key Responsibility Area)/Position Summary based on defined guidelines in standard operation procedures and run books with business impact understanding. Adherence to customer security and compliance requirements, Adherence to customer communication etiquette, Ensure the stated productivity requirements for the engagement project/process. Contribute to continuous service improvement plans (CSI).

  • Contribute to and participate proactively in knowledge-sharing sessions, utilizing transition KM techniques and general knowledge management. Produce knowledge base articles. Act as a liaison for new hires and train new members of the team.

  • Take attendance, complete the end of the day and hand over reports, and perform quality audits on offshore and onshore employee work. adherence to organizational policies and processes. Use my customer service and negotiation skills to defuse escalated situations.

Alaska, Horizon & Virgin Airlines

Took part in a two week knowledge acquisition and two weeks of shadowing other IT staff. During the integration between Alaska Airlines and Virgin Airlines I also supported in-flight mobile devices using a Enterprise Mobility Management (EMM) tool VMware AirWatch. I also supported Rumba, Cisco Anyconnect, Kiosks, Bagtag/ticket printers, Trax and Sabre. There were also some cases where I had to work with FAA agents regarding Trax and compliance. Bomgar was the RMM tool used along with Cherwell as a ITSM tool. This is not a complete list as I excluded other applications like eCrew and Goodreader etc.

BioMarin

BioMarin is a global biotechnology company dedicated to transforming lives through genetic discovery. I started with a 21 day training period to gather knowledge and go over all necessary SOPs along with BioMarin quality parameters, SLA/KPI and target discussions as per usual. I handled the Major Incident Management Process, Incident, Service Request and Problem Management.

I managed BioMarin’s AT&T Premier account to order, activate or port phone numbers when needed.

Specific admin portals I used daily was OneLogin/ECP/O365/Symantec/TN Database including the above AT&T portal.

Utilized Avecto and SCCM for software installation/uninstallation.

Supported an additional One Hundred Eleven applications.

 

 

ERIKS Global/NA

ERIKS is a specialized industrial service provider that offers a wide range of technical products, co-engineering and customization solutions, as well as related services.

I started working with ERIKS not long after I started with Alaska Airlines and at some point worked with them in tandem.

I have been on and off of the project for 5 years where I finished working for Cognizant after the project completion.

My role with ERIKS was similar to BioMarin and Alaska.

 

 

Senior Systems Executive/Engineer

I started working for Cognizant in February of 2018 where I still am actively helping companies modernize technology, re-imagine processes and transforming experiences so they stay ahead in a fast-changing world.

Clients that I have worked with were for Alaska Airlines which included Horizon Air and Virgin America, BioMarin Pharmaceutical and ERIKs Global.

Purpose of Role

  • Responsible for in-scope event management and scheduling, request management, including request fulfillment, incident management and proactive problem management, ITSM (IT Service Management), and service operations management, release and deployment management, service asset and configuration management, and change evaluation management, access management per the defined guidelines and instructions in the standard operation procedures and run books.

  • Follow and comply with the defined ITIL, health check, and floor management processes.

  • Utilize my customer experience and customer communication skill set to provide regular and meaningful updates and communications to client stakeholders, team leads, and management.

Areas of Responsibilities

  • Perform the activities mentioned in the KRA (Key Responsibility Area)/Position Summary based on defined guidelines in standard operation procedures and run books with business impact understanding. Adherence to customer security and compliance requirements, Adherence to customer communication etiquette, Ensure the stated productivity requirements for the engagement project/process. Contribute to continuous service improvement plans (CSI).

  • Contribute to and participate proactively in knowledge-sharing sessions, utilizing transition KM techniques and general knowledge management. Produce knowledge base articles. Act as a liaison for new hires and train new members of the team.

  • Take attendance, complete the end of the day and hand over reports, and perform quality audits on offshore and onshore employee work. adherence to organizational policies and processes. Use my customer service and negotiation skills to defuse escalated situations.

Alaska, Horizon & Virgin Airlines

Took part in a two week knowledge acquisition and two weeks of shadowing other IT staff. During the integration between Alaska Airlines and Virgin Airlines I also supported in-flight mobile devices using a Enterprise Mobility Management (EMM) tool VMware AirWatch. I also supported Rumba, Cisco Anyconnect, Kiosks, Bagtag/ticket printers, Trax and Sabre. There were also some cases where I had to work with FAA agents regarding Trax and compliance. Bomgar was the RMM tool used along with Cherwell as a ITSM tool. This is not a complete list as I excluded other applications like eCrew and Goodreader etc.

BioMarin Pharmaceutical Inc

BioMarin is a global biotechnology company dedicated to transforming lives through genetic discovery. I started with a 21 day training period to gather knowledge and go over all necessary SOPs along with BioMarin quality parameters, SLA/KPI and target discussions as per usual. I handled the Major Incident Management Process, Incident, Service Request and Problem Management.

I managed BioMarin’s AT&T Premier account to order, activate or port phone numbers when needed.

Specific admin portals I used daily was OneLogin/ECP/O365/Symantec/TN Database including the above AT&T portal.

Utilized Avecto and SCCM for software installation/uninstallation.

Supported an additional One Hundred Eleven applications.

ERIKS GLobal/North America

ERIKS is a specialized industrial service provider that offers a wide range of technical products, co-engineering and customization solutions, as well as related services.

I started working with ERIKS not long after I started with Alaska Airlines and at some point worked with them in tandem.

I have been on and off of the project for 5 years where I finished working for Cognizant after the project completion.

My role with ERIKS was similar to BioMarin and Alaska.

 

Service Desk Engineer

I worked for Logicalis from July 2017 until February of 2018. During my tenure as a Service Desk Engineer I provided managed services support to clients across the globe. Which optimized their businesses with digital foundation solutions.

Some clientele were Floor & Decor, Korn Ferry and Walmart.

Description of Role

  • Provide Technical support for employees of corporate customers.

  • Assist users in troubleshooting office applications, SAP, Searcher Express, KF4D and operating system issues using Bomgar and GoToAssist.

  • Provided support for mobile devices and configuration.

  • Handled incidents using Service-now.

  • Access Management via Active Directory.

  • Printer troubleshooting along with adding/removing network printers.

  • Assisted users with company network and VPN access including RSA/MFA setup.

 

Service Desk Engineer

I worked for Logicalis from July 2017 until February of 2018. During my tenure as a Service Desk Engineer I provided managed services support to clients across the globe. Which optimized their businesses with digital foundation solutions.

Some clientele were Floor & Decor, Korn Ferry and Walmart.

Description of Role

  • Provide Technical support for employees of corporate customers.

  • Assist users in troubleshooting office applications, SAP, Searcher Express, KF4D and operating system issues using Bomgar and GoToAssist.

  • Provided support for mobile devices and configuration.

  • Handled incidents using Service-now.

  • Access Management via Active Directory.

  • Printer troubleshooting along with adding/removing network printers.

  • Assisted users with company network and VPN access including RSA/MFA setup.

Independent Contractor/Sr. Technician

I started my independent contractor position in October of 2016 when the company was just a start up BlazingSEO LLC after I got a call from a long time business connection that recently joined and needed someone to fulfill a technical role. I worked with the CEO directly performing various tasks/ On January 15th of 2017 my contract was terminated and became a full time employee of Sprious until my departure.

Independent Contractor/Sr. Technician

I started my independent contractor position in October of 2016 when the company was just a start up BlazingSEO LLC after I got a call from a long time business connection that recently joined and needed someone to fulfill a technical role. I worked with the CEO directly performing various tasks/ On January 15th of 2017 my contract was terminated and became a full time employee of Sprious until my departure.

 

IT Support Analyst

Azzaron empowers companies to work efficiently and cost-effectively through purpose-built, agile, and resilient IT infrastructure products comprehensively integrated end-to-end. Azzaron offered construction, veterinary, legal, and financial technology services.

I started working for Azzaron back in November of 2015 supporting Azzaron’s purpose-built infrastructure products.

Blueprint Cloud: Infrastructure as a Service for the connected construction company.

Continuum Cloud: Enhanced accessibility, security compliance, and workflow for the back office.

dvm Cloud: End-to-end integration and connectivity for veterinary hospitals.

Which included

Operations Technician/Software Support Manager

From November 2013 until November 2015, I was responsible for assisting the database manager with issues in programming FileMaker Pro and management. I then took over a full management role to develop, improve, and support the integrated database to make client site data readily available to surveillance operators, improve services for existing and future clients, and conduct research on analytical systems and motion detection. I also performed tasks as an operations technician.

IT Support Analyst

I started working for Azzaron back in November of 2015 supporting Azzaron’s purpose-built infrastructure products.

Blueprint Cloud: Infrastructure as a Service for the connected construction company.

Continuum Cloud: Enhanced accessibility, security compliance, and workflow for the back office.

dvm Cloud: End-to-end integration and connectivity for veterinary hospitals.

Which included

 

Operations Technician/Software Support Manager

From November 2013 until November 2015, I was responsible for assisting the database manager with issues in programming FileMaker Pro and management. I then took over a full management role to develop, improve, and support the integrated database to make client site data readily available to surveillance operators, improve services for existing and future clients, and conduct research on analytical systems and motion detection. I also performed tasks as an operations technician.

 

Sr. Remote Technician

I was offered the position in October 2012 by the founder of the business, as I had worked with him previously at Remote PC Professionals. This was an independent tech support provider much like Geek Squad, so I supported all types of devices in a lot of various situations and built up my troubleshooting skills and first call resolution rate further as there was a “we fix or you don’t pay” policy.

 

My Recommendations

Mike Wobb

Mike Wobb

Service Desk Supervisor at Crown Castle

Rothlyn works hard to use company policies to resolve any help desk issue. In those instances where company policies do not apply, Rothlyn is not shy about getting guidance from management. This is why Rothlyn became such a respected help desk associate in my previous organization and why I believe he would be a valuable asset to your team.

Luis Medina

Luis Medina

Team Lead, Endpoint Operations at Carvana

Eric Cone

Eric Cone

Azure Active Directory Engineer. Published Windows Server and Active Diretory Author. Project Manager. Public Speaker.

Shawn Irwin

Shawn Irwin

Previously - Network Support Engineer

Britney (Espino) Bres

Britney (Espino) Bres

Inside Sales - Isolation Valves at Scallon Controls, Inc.

Laurance Ionescu

Laurance Ionescu

Senior Systems Engineer at Cognizant

Anthony Hahn

Anthony Hahn

Manager Information Technology Service Center at Alaska Airlines

David B. Lawson

David B. Lawson

President at Azzaron

YOU FREE? Get In Touch!

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Phone:623-252-6913

Email: Contact@Rothlyn.Online

This page has complete or partially complete information as I continue to edit and improve descriptions. Thank you for your patience and understanding.